Delta

CHALLENGE

The customer satisfaction results from Auto Bild magazine’s 2014 survey were alarmingly low. Delta Auto was in the second to last place in a comparison of car dealerships. Corrective measures were needed fast.

 

WHAT WE DID

Cocomms started determined work to improve customer experience together with Delta Auto’s management. Improving customer experience was strongly tied to the company’s strategy, and communicating the strategy on the field. The management’s mind set was clearly and effectively portrayed for instance with videos. The work was supported with daily communications.

 

RESULTS

In Auto Bild’s research during 2015 and 2016, Delta Auto was chosen as Finland’s best car dealership measured by customer experience. Cocomms was awarded for the best change communication work in MTL Communications Award gala in 2015.

Essve

Netflix

Delta

Euroopan komissio

McDonald's

12 miestä

BMW

Varumo

Vaasan

SYK

Skagen

SFS ry

KEVA

VAV Asunnot

Veikkaus

Lääkkeetön Itämeri

Subscribe to our newsletter!

Visiting address:
Kaisaniemenkatu 1 B, 6th floor
FI-00101 Helsinki

info (at) cocomms.com

Postal address:
P.O. Box 24
FI-00101 Helsinki

Arriving by car
Motorists should park in one of the garages in the centre of Helsinki. For easiest access to us, use Europark Kluuvi; other good alternatives are Europark Eliel and Stockmann Q-Park.

Arriving in public transport
Routes and schedules can be found in http://www.reittiopas.fi/. They can also be found in HSL’s mobile app, where you can buy tickets, too.

Billing information

Operator ID: 003710948874
EDI code: 003707852644
Operator: Opus Capita

Email attachments: CocommsOyLtd.FI.P.101517-1 @docinbound.com

Invoices by mail: Cocomms Oy Ltd PL 36038 00063 LASKUNET

Business ID: 0785264-4